Coronavirus/COVID-19: Frequently Asked Questions

Non-discrimination Notice

Troy Medicare HMO complies with applicable Federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, or sex. Troy Medicare HMO does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Troy Medicare HMO: 

•  Provides free aids and services to people with disabilities to communicate effectively with us, such as: 

•  Qualified sign language interpreters 

•  Written information in other formats (large print, braille, accessible electronic formats) 

•  Provides free language services to people whose primary language is not English, such as: 

•  Qualified interpreters 

•  Information written in other languages 

If you need these services, contact Member Services at 1-888-494-TROY (8769) TTY:711.

If you believe that Troy Medicare HMO has failed to provide these services or discriminated in another way based on race, color, national origin, age, disability, or sex, you can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you. Troy Medicare’s Civil Rights Coordinator can be contacted by mail: 

Troy Medicare 

ATTN: Chief Compliance Officer 

615 S. College St., Floor 10

Charlotte, NC 28202

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 1-800-537-7697 (TDD).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.


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