We are available 8am to 8pm Eastern Time
October 1 to March 31, 7 days a week
April 1 to September 30, Monday to Friday
Member Call Center Representatives are available 8am to 8pm Eastern Time, Monday to Friday (from October 1 to March 31, 8am to 8pm Eastern Time, 7 days a week).
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Troy Medicare HMO plans are currently only available in Robeson, Cumberland, Harnett, Sampson, Catawba, Alexander, Iredell, Moore, Hoke, Scotland, Bladen, Columbus, Richmond, Montgomery, or Anson counties in North Carolina.
Troy Medicare is an HMO plan with a Medicare contract. Enrollment in Troy Medicare depends on contract renewal.
This information is not a complete description of benefits. Call 1-888-494-TROY (8769) (TTY 711) for more information.
This document is available in alternative formats. If you need this document in an alternative format, call Member Service at 1-888-494-TROY (8769).
To report suspected incidents of non-compliance and/or fraud, waste or abuse, you can contact Troy Medicare directly or anonymously in the following ways:
Reporting portal: troymedicare.ethicspoint.com
Toll-free Ethics Help Line: (844) 977-0475
Your assistance may help curtail the costs of healthcare to our members.
Medicare beneficiaries may also enroll in Troy Medicare through the CMS Medicare Online Enrollment Center located at https://www.medicare.gov.
ATTENTION: If you speak another language, language assistance services, free of charge, are available to you. Call 1-888-494-TROY (8769) (TTY 711).
Troy Medicare (HMO) HMO’s pharmacy network includes limited lower-cost, preferred pharmacies in our service areas. The lower costs advertised in our plan materials for these pharmacies may not be at the pharmacy you use. For up-to-date information about our network pharmacies, including whether there are any lower-cost preferred pharmacies in your area, please call member service at 1-888-494-TROY (8769), TTY users dial 711. Or consult the online directory at www.troymedicare.com.
