Coronavirus/COVID-19: Frequently Asked Questions


How is Troy Medicare helping with the Corona/Covid-19 virus?

  • Troy Medicare will cover the cost of the virus test at no cost to our member
  • Troy Medicare is suspending the 30-day supply rule for necessary medications to allow our members to have additional medication on hand in the event the member needs to stay home.
  • Troy Medicare will allow members to see any provider in the area to get necessary treatment even if the provider is not in the Troy Medicare network when the services are provided during the North Carolina state of emergency.

How Long is the State of Emergency?

  • March 10, 2020 – April 29th, 2020
  • Currently the Governor of North Carolina has declared the state of emergency through April 29th, 2020.  We will continue to monitor this for any date change.

Is the Corona Virus/Covid-19 in North Carolina?

  • Yes, cases have been reported in North Carolina

How many cases are there?

  • Please check with the website for the CDC for detailed information on the counts by state.  

Who is at higher risk?

  • The CDC is reporting that the people with higher risk of getting very sick from this illness include:
  • Older adults
  • People who have serious chronic medical conditions like:
  • Heart disease
  • Diabetes
  • Lung disease

What should I do to protect myself?

Take everyday preventive actions

  • Clean your hands often
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
  • Wash your hands after touching surfaces in public places.
  • Avoid touching your face, nose, eyes, etc.

Avoid close contact with people who are sick

  • Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
  • Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.
  • Avoid all non-essential travel including plane trips, and especially avoid embarking on cruise ships.

Contact your healthcare provider to obtain extra necessary medications to have on hand in case there is an outbreak. Troy is temporarily waiving the 30-day supply limits on critical medications.

Be sure you have over the counter medications and medical supplies to treat fever and other symptoms

What are the symptoms of the virus?

  • Pay attention for potential COVID-19 symptoms including fever, cough, and shortness of breath. If you feel like you are developing symptoms, call your doctor.
  • If you develop emergency warning signs for COVID-19 get medical attention immediately. In adults, emergency warning signs*:
  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face

What should I do if I think I have the virus?

  • Stay home and call your doctor
  • Call your healthcare provider and let them know about your symptoms. Tell them that you have or may have COVID-19. This will help them take care of you and keep other people from getting infected or exposed.
  • If you are not sick enough to be hospitalized, you can recover at home. Follow CDC instructions for how to take care of yourself at home.
  • Know when to get emergency help
  • Get medical attention immediately if you have any of the emergency warning signs listed above.